Free Air-Express & Zero Tax to 45 Countries

FAQs

Order

How to buy?

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You can purchase our boards directly from our website or any of our authorized retailers.

How is my order been processed?

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Once you place your order, the board will be shipped within 1-3 business days. Any order modification must be made within 2 hours after placing the order.

How can I change or cancel my order?

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Ordered the wrong item? We are unable to edit products for completed orders. Please submit a order modification request and place a new order with the correct items, our relevant staff will get in touch with you immediately.

Please reach out to us at service@lycaonboard.com for additional help.

How do I track my order?

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The tracking number of your order will be provided to you by email after the shipment is documented, please login LycaonBoard website and click the "Order Tracking" found at the footer to view for further information.
Once your order ships, any update with tracking details will be displayed.

Any discounts or promotions?

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LycaonBoard provides special offers for our supporting customers now and then. Don't forget to subscribe to get more benefits, discounts and promotions.

Got a backorder?

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Occasionally, particular items may sell out quickly or be labeled as eligible for preorder, hence backorders occur.

If you are in that situation, we will inform you of the estimated delivery time by email as soon as possible and you will be given the option to:

1. Select a new item
2. Request to be placed on a priority wait-list to receive the product once it available
3. Cancel the original order
You will be first in line for the new inventory once the items become available.

Payment

What payment options do you offer?

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We accept payments by Paypal and major credit cards at this moment. For more payment methods, please stay tuned.

Taxes

Do I need to pay for tax?

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LycaonBoard covers taxes for customers from United State and other European countries.

If a package were to be checked by the customs office of other uncovered countries, customers have to cover the import duties, tariffs and taxes.

In addition, some products may require a special license or permit to import. Lycaonboard is not responsible for products confiscated by customs in the country where the customer is located.

Customs varies from country to country, please comment while you are placing order about the requirements, we will support as much as possible.

Shipping

Do you ship to my country? Can I get free shipping service?

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We offer worldwide free shipping service for orders value $50 USD - $300 USD. For orders over $300 USD, free shipping service is only valid for the following countries. If you have any questions or your country is not included, please kindly contact service@lycaonboard.com. 

LycaonBoard service-free air express shipping

How long does it take to ship my items?

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(Current shipping times are based on data provided by the logistics company)

United states: 9-14 days. 
Europe: 12-20 days. 
Canada: 15-20 days. 
Australia: 10-13 days. 
Western Australia: 13-17 days. 
South Korea: 5-7 days. 
Japan: 5-7 days.
Taiwan:  5-7 days. 
Singapore: 5-7 days. 
West Malaysia: 5-7 days 
East Malaysia: 7-10 days.

Why is delay shippment?

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Most cases of delays will be caused by holidays, natural disasters, or carried delays. Make sure you get all the information available, so that you calculate the shipping time and spot potential pitfalls.

If you need any additional help, please contact our customer service.

My order never arrive. What should I do?

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If you haven't received your package within the standard delivery times, please follow the steps below.

1.Check the status of your order with tracking number first
2.Contact our customer service immediately for assistance

Missing items or damaged items?

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Please contact us without any hesitation. It would be appreciated that notify us of any missing item or mistake within 3 business days of receiving order, so that we would effectively make it right for you.

Return & Exchange

If I want to require a return, refund or exchange, what do I need to do?

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Return & Exchange is unacceptable in any case after the board is shipped out, as plenty of resources and energy are invested in every board.

If there are any manufacturing defects when the board is fresh out of package (not common), we are responsible for troubleshooting and sending components to fix issues, not including issues caused by any personal behaviors .

Please reach out to us at service@lycaonboard.com for further instructions.

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